About us

0800 Repair is part of PHS, a leader in renewable energy supply with over 12 years’ experience in the market. In 2022, PHS became part-owned by Viessmann. As one of the world’s largest manufacturers of heating systems, such as air source heat pumps, Viessmann add a high level of innovation and technical expertise to the 0800 Repair offering.

5000+ Air Source Heat Pumps

We are one of the UK’s leading air source heat pump installers. We have fitted over 5000 air source heat pumps making our engineers some of the most experienced technical experts in the country.

In-house engineers and training academy

We pride ourselves on developing our people to be at the cutting edge of the renewable energy market. Our in-house engineers are all fully qualified and constantly trained to the highest standards through our in-house academy. This is important, not only for the installation of our renewable energy products, but also for their maintenance and repair.


Our Products

Meet the Team

Phil Pallister


Phil is a qualified gas engineer who started his working life at British Gas. He joined the Group in 2010 to develop the Home Services division, and still enjoys day-to-day responsibility for all its operations, client management and business development.

Erik Coates

Energy Services Director

Erik is an MBA graduate who has worked in the energy efficiency arena for more than 25 years. In his nine years at EAGA, he managed the operational delivery of the Government’s £1.8bn Warm Front scheme. Erik joined the group in 2017 and is responsible for the Energy Company Obligation and other central and local government energy efficiency schemes.

Jason Oakes

Sales Director

Jason is a former Newcastle Falcons player and is an industry leader in renewable energy systems. Jason is a qualified gas engineer with 13 years of renewable experience across the industry. Jason joined the group in 2018 and is responsible for group sales.

Kevin Nicol

Compliance Director

With over 25 years’ experience in electrical appliance and construction sectors at Northern Electric and EAGA before joining the group, Kevin ensures group compliance for GDPR and data protection, all accreditations, certifications and registrations for all our skillsets. As our Carbon Champion, he is focused on sustainability and impacts as part of our corporate social responsibility.

Nik Smith


With over 30 years’ experience in the HVAC Industry and extensive experience in renewables having worked across various continents delivering major complex projects Nik joined the group in early 2023 and manages the Oakes business. Nik holds Chartered Engineering status by the UK Engineering Council as well as being a voting member of the Institute of Mechanical Engineers and a Fellow of the Chartered Institute of Building Services Engineers.

Michael Pallister

Operations Manager

Michael is a qualified Gas Engineer who began his working career at British Gas within the Service & Repair division. He joined PHS in 2015 to support and develop the growth of the Home Services division. During a successful period of rapid growth since joining the business, Michael has been appointed to Operations Director.

Latest News

Industry recognition at the National Energy Efficiency Awards

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Introducing our £7m project to deliver energy efficiency and green solutions to hundreds of Bernicia homes

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Helping create Hartlepool’s greenest home

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Going above and beyond to protect our engineers

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Strategic partnership to enhance safety standards

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Showcasing the latest net-zero renewable energy technology

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Renewable Energy

We delivered a renewable energy system to heat state-of-the-art Darlington Farmers Auction Mart

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Renewable Energy

We delivered a renewable energy system to Redcar & Cleveland community hubs

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Viessmann acquires UK home renewable energy services business from Pacifica Group, with multi-million investment

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Green Packs

Eligible homes in Gateshead to receive ‘Green Packs’ that unlock Government funding

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Wetheral Couple

Wetheral couple ready for a cosy winter after major home refurbishment through government ECO scheme

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0800 Repair and Oakes Energy meet growing demand with new office in Scotland

0800 Repair joins Gentoo Group’s festive Christmas gift donation

0800 Repair secures significant project following selection to decarbonisation framework

0800 Repair and Bernicia Homes plant the seeds for eco-friendly initiative

0800 Repair and Bernicia Homes plant the seeds for eco-friendly initiative

0800 Repair and TSG Building Services forge major strategic partnership

0800 Repair set to propel energy saving initiatives following selection to CHIC’s Healthy Homes Framework

0800 Repair Wins Regional Boiler & Heating Installer of the Year Award at Energy Efficiency Awards

Standing Together for Men’s Mental Health: Our Fundraising Efforts for ANDYSMANCLUB

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