FAQs: General FAQs
We've answered a range of questions about what we do. Read below to find out more
No — our engineer will call you to let you know what time they will be calling, generally this is just as they are leaving the last repair giving you enough time to get back home We are nearly always on time, but sometimes (particularly towards the end of the day) we might be a little late. But we will always call you well in advance to let you know our revised estimated arrival time.
We cover the whole of the UK. Our qualified engineers are DBS (CRB) checked and are located in designated areas throughout the UK.
We aim to be with you within a couple of days although a lot of our appointments are booked for the next day or an appointment to suit your busy life.
We accept cash, cheque, credit card or debit card.
No – materials are extra. Most customers use us purely as a labour service, but we are happy to fetch particular parts for you if needed. We add a mark-up to parts we supply to reflect the fact that we are using our expertise to select and find the right materials.
Yes! All our engineers carry a full range of tools to tackle a huge number of different jobs. They also carry a wide selection of parts on their van so that your appliance can be back up and running as soon as possible.
Yes, we work evenings and weekends for which we charge a premium over our usual rates (see the booking form for details).
Yes all of our engineers who work on gas appliances are Corgi/Gas Safe qualified.
Yes, we carry £5m of public liability insurance.