Campaign group welcomes Ofgem probe
Consumer charity Which? has welcomed watchdog Ofgem’s ongoing probe into energy prices, expressing hopes that the investigation could help to establish whether household appliance users are being charged fairly.
Ofgem recently confirmed that it had hired an accountancy firm to investigate utility companies’ profits and wholesale prices in an effort to establish whether recent price increases are proportionate. The body is looking to promote greater transparency in the sector.
“The 'big six' energy companies have failed to prove that price increases are fair, so we support Ofgem's efforts to scrutinise price hikes across the board,” said Which? executive director Richard Lloyd. “Only then will we know if customers are really getting a fair deal.”
Major energy providers including British Gas and Npower have announced plans to raise their fees ahead of the coming winter, prompting strong criticism from groups representing customers.
Last week, EDF Energy announced that a technical glitch in its automated meter-reading system had led to as many as 100,000 clients being overcharged for their gas and electricity over a seven-year period.