Consumers 'being sold faulty replacement tumble dryers'

Post by Jeff Stevens on 16th March 2016 in Appliance safety

Consumers 'being sold faulty replacement tumble dryers'
The company at the centre of an ongoing tumble dryer safety row is reportedly selling faulty replacements - and charging consumers up to £99 for the privilege.
 
Around 5.3 million potentially defective Indesit, Creda and Hotpoint tumble dryers have been sold across the UK since 2004. Parent company Whirlpool issued a safety notice last October after it was revealed the appliances had been responsible for hundreds of fires.
 
However, the Daily Telegraph now reports that some customers who have paid for replacement devices from Whirlpool have continued to experience problems including flooding and smoke.
 
"Whirlpool is handling this appallingly. People are genuinely afraid that if they have one of these dryers in their homes then they are at risk of fire," said Lynn Faulds Wood, the government's trading standards champion.
 
Some customers have found that their replacement machines are flagged up as 'faulty' when they enter the relevant serial number on the Whirlpool website. Some are also missing the green stickers which indicate that they have been modified.
 
Whirlpool says that some modified replacement machines have the same serial numbers as unmodified older models, which may be why they show up as being potentially defective.

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